obreqop.blogg.se - Quick text paste

Would prefer to be contacted today at the MAIL address. If the agent has a customer call in progress and has selected a colleague’s name in Unifinder’s search result, the text seen in capitals will automatically be substituted.ĬID asked for you. The AskedForYou quick text could look as in the example below. Current date with the time as well the first name of the current agent.

The mobile number and email address of a found person in Unifinder.

The identity and telephone number or email address of the current contact.

The quick texts are created in CallGuide Admin, per organisation area or subarea, and there each text is given a descriptive name that you later can search by, such as CallToday, AskedForYou, or SendPricelist.Ī quick text can also contain macros that are automatically updated with current facts, such as However, you can always copy text from the Quick texts window and paste, as described below. Quick text cannot be inserted directly into Twitter or Facebook as these media are handled in separate windows that cannot download the quick texts from CallGuide. Quick texts can be inserted into all the text fields that in CallGuide Agent are used for:

If the administrator has configured quick texts you can use the when you are writing messages of various kinds.